Linux Support Offerings
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| Home > Services > > Linux Project Support > Linux Support Offerings |
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| Support Offerings |
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Open source project support |
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Open source product support |
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Open source system infrastructure support |
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Open source solution deployment support |
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| Standard customer service attributes |
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Infrastructure management: It includes infrastructure, network connection etc at the Tetra data centre in Delhi as well Data centre in US, which helps in maintaining the clients Linux software’s. |
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Service level management: We have a well laid down service policies with a services desk and escalation process in place. |
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Software management: Software management ensures that the Open source software’s are patched and up to date, through well laid process and regular maintenance services. |
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Client satisfaction : A service delivery manager is assigned to each account to make sure that the clients deliverables are met as per satisfaction |
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| Delivery Models for support |
| All our support services are provided through following delivery models. Depending on the level of contract entered and services desired, we provide deliveries through following means. |
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E-mail |
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Chat |
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Telephone |
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Remote login |
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Physical |
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Dedicated manpower |
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| Support Process |
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Study of the current infrastructure |
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Service Level Agreement plan handover |
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Implementation plan |
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Identification of people for the support |
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Escalation matrix to be handed to the client |
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Process definitions |
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Process monitoring plans |
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Co-ordination with client team to ensure timely and quality delivery |
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| Components |
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Updates |
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Fixes |
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Security alerts |
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Critical patch updates |
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New upgrade scripts |
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Testing with third-party products/versions |
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Committed response guidelines depending on the severity of requests |
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Co-ordination with the community/forum for high severity service requests |
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| Allow our representative to either call you in 24 hours or E-Mail you for greater details about our services - Click Here. |
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