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Remote Server Management

Home >Solutions > Tetra Ready Business Solution > Remote Server Management
Vigilance is necessary for maintaining the health of the IT environment in any organization. But generally, organizations lack the expertise or necessary resources to do so. If you are focusing your precious time and resources on monitoring the system and resolving server management related problems, you are wasting crucial time and jeopardizing your long-term business prospects.

Tetra is here for you so that you can concentrate more on your core business and leave server management and monitoring to us. Tetra has been managing mail server for some reputed ISP providers like Satyam, VSNL, Spectranet, Bharti, Spry data-center - Seattle, Rackspace – Texas, etc.We have got complete Infrastructure to provide 24X7 support with 3 levels of technologists available.

Remote Server Management Tetra provides a comprehensive range of solutions and support options. Qmail server management is one of the services that we believe is helpful in case of ISPs and web hosting. We build our messaging solution around Qmail having SMTP/SMTPs, POP3/POP3s and IMAP/IMAPs access. Qmail provides backend connectivity to LDAP, MySQL, Oracle, Plain text, CDB, password etc.

Many Webmail scenarios like Squirrelmail, Sqwebmail, Open Webmail, and IMP over horde is supported and customized by us to suit the required deliverable. Collaborative environments are also deployed by as using open-source environment likeopen-groupware,e-groupware, and open-xchange.
Benefits of Tetra Remote Management Services
Helps identify problems before they actually occur as experts monitor and troubleshoot your network systems.
Smoother running networks allow less down time for the employees.
Any eventual problems are resolved faster as experts in the domain efficiently handle them.
It helps to free your staff from monitoring functions and spending time and resources on solving computer problems.
Have access to up-to-date security software and virus protection software.
Lastly, you have the confidence that the domain experts properly look after your systems and you therefore, can concentrate on the business in hand without worrying about your server health.
Automation of the configuration and provisioning of the server.
Minimizing the cost and time taken associated with the task.
Efficient management of geographically dispersed computer network equipments.
What are the possible repercussions if you do not opt for server monitoring?
A very high probability of data loss.
May result in loss of productivity.
Result in failure of data.
Missing out of preventative opportunities before manageable problems turn into crisis and affect Uptime of your organization.
Why Outsource to Us?
Implemented India's first open source ISP setup
Mailing solutions implemented by Tetra having more than a million users
Pure open source player - since 1997
Large team capable of handling projects of any size
The key value propositions include
Reduced operating Costs while never compromising quality
Innovative approach
Flexibility in resizing and scaling team quick response
Professional Server Management
Supported Operating Systems: Linux
Recommended for all dedicated or co-located servers, this plan is often employed on web hosting servers that need maximum uptime and require a reasonable level of external management. Customers with management plans are given priority to those without and will be able to contact Server Surgeon 24 hours a day, 7 days a week for immediate service during emergencies. Those without management plans will have to wait until regular business hours as well as pay higher hourly rates.
Services include:1 hour of "by request" system administration time per month
24/7 monitoring of server and services & 24/7 emergency on call access
Daily patching & security updates (Linux only)
10 minute live response to server and service outages
Enterprise Server Management with Security
Supported Operating Systems: Linux
This plan includes everything in the Professional Management plan above plus
Advanced Server Linux Hardening package
Daily security monitoring and live response
On the box process, disk, and cpu monitoring and live response
Custom by request monitoring (application monitors, URL monitors, log monitors, etc.)
10 minute live response to security and custom monitors
Managed Full System Backup
Supported Operating Systems: Linux, Windows 2000/2003, BSD, OSX
Having a current mirror or copy of your complete file system stored on a secured, external server is a must if you intend to be able to rebound from a crashed disk, security compromise or similar issue. Our Full System Backup uses the readily available Rsync utility to transfer your data to our server. We fully configure the backup for you based on your needs, provide the transfer of the data to our servers, and provide monitoring to insure backups are valid and occurring at regular frequencies
Essential Linux Hardening
BFD - (Brute Force Detection) - Most Linux servers on the Internet are attacked by brute force multiple times each week. BFD detects brute force connections and automatically enters the offending IPs into the firewall to be blocked.
SSH Server Hardening - Locks down and hardens the SSH server. Provides additional protection against brute force attacks.
Firewall Installation - APF (Advanced Policy Firewall) iptables based firewall and anti-dos rule sets.
LES - (Linux Environment Security) - Enforces root-only permissions on system binaries as well as other restrictions on system programs.
/tmp, /var/tmp and /dev/shm Hardening - The /tmp, /var/tmp and /dev/shm directories are the most common cause of security compromises on web hosting servers. Hardening prevents execution of malicious scripts from being launched from these directories.
Disable Unused Services/Software - Unused services and software are disabled to prevent them from being exploited.
Advanced Linux Hardening
Everything in the Essential Linux Hardening
Mod-Evasive - Blocks HTTP Denial of Service attacks.
IM - (System Integrity Monitor) - Automatically monitors and restarts required services including HTTP, FTP, DNS, SSH, and MYSQL.
LSM (Linux Socket Monitor) - Identifies and alerts you when rogue services are started on your server.
SPRI - (System Priority) - Sets the priority to current processes being run on your server, decreasing load 5-25%.
PSAD - Detects port scan attacks and and automatically enters the offending IPs into the firewall to be blocked.
CHKRootKIt - Simple script that detects software used by hackers. It scans once a day and emails the client if any suspicious scripts are found.
Mod-Security - Adds another layer of security for your web applications. (Note: Mod-security will only be installed by request when you order this package as its rules can break certain websites -- if you want mod-security installed on your servers please let us know.)
Anti Virus & Anti Spam
Features of using this system include:
Customized Clam Antivirus installation
Customized SpamAssassin installation
Automated hourly virus and daily spam signature updates
Customizable RBL (Realtime Blackhole List) checks
Customizable whitelists and blacklists
Customizable attachment filename and file type checks
Customizable per-domain rules
Bayesian spam filtering