| Trouble Ticket Management |
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| Home >Solutions > Tetra Ready Business Solution > Trouble Ticket Management |
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| Help Desks are the central area for end user support and are an integral part of information technology support function. It is a challenging job and requires a certain amount of expertise. Proactively automating support processes is key to an efficient and effective availability strategy. Efficient Customer Service is a key factor to be at the competitive edge of any Business Operations. The Customer enquiries received by an organisation need to be handled, processed and managed in a proficient manner. |
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| Support organizations face many similar challenges as they strive to service their internal and external customers, regardless of size or industry. Many have to confront decreased budgets while at the same time meet an increased customer demand. |
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| A comprehensive Help Desk Solution offers the capability to centralise all requests received via multiple channels – Email, Internet, Phone, SMS, Fax. Additionally the solution should allow you to centrally manage all aspects of Customer Support Delivery. |
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| Tetra can help an organisation to set up a Help Desk Management System which enables them to reach out to the customer needs at a fast and efficient pace. The System can be easily integrated and deployed with the current IT landscape due to reliance on Internet and intranet technology. The Solution requires only a web browser to access and performs a myriad of service and support functions, making it easy for agents, customers and managers to access the system from virtually any where at any time. |
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| Tetra provides Help Desk Management Solutions using the two most powerful Open Source Software OTRS (Open Ticket Request System) and RT(Request Tracker). These two softwares besides being enterprise ready are also powerful in terms of customisation and integration capabilities. |
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