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| vTiger - Frequently Asked Questions |
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| Home >vTiger>vTiger FAQs |
| 1. What is vtiger CRM? |
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| The vtiger CRM software is an Open Source CRM package specifically for small and medium businesses, built over open source projects, such as SugarCRM (SPL 1.1.2), ADOdb, PHPMailer. |
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| The vtiger CRM software can be installed in Windows NT/2000/XP/2003 and different types Unix/Linux-based distributions, such as RedHat 7.2/8.0/9.0, Debian 3.0, SuSe 9.0, Fedora Core 3.0, Mandrake 10.0, Mac OS, and FreeBSD. |
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| 2. How is vtiger CRM different from other CRM software? |
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| The vtiger CRM software installation is hassle free, as we have bundled well-tested third-party software, such as Apache, MySQL, and PHP along with CRM-specific source code. Most of the other open source CRM software providers offer only the application and ask users either to install all other LAMP/WAMP third-party software or approach them for installation. |
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| The vtiger CRM software provides enterprise quality business enhancement utilities, such as vtiger Outlook Plug-in for Microsoft® Outlook® users, vtiger Thunderbird Extension for Thunderbird/Mozilla users, and vtiger Office Plug-in for Microsoft® Office® users. These utilities are part of the vtiger CRM Open Source project in SourceForge.net. Currently most of the other Open Source CRM projects are not providing add-ons for Thunderbird Extension and Microsoft® Office® and you have to buy the Microsoft® Outlook® plug-in separately. |
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| 3. Is there any restriction for user creation? Do I have pay extra charges for more users? |
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| The charges are one time and also with unlimited user account creations facility. In this one time cost we map vtiger with your business needs, create and define Roles etc. For any customization we charge 20 USD/Hour. |
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| 4. Whom do I contact for support? |
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| Please post all your support-related queries to support@tetrain.com and we will respond within 4 hours. A ticket will be generated to your query along with reference no and we will react to your query accordingly. For any other query please send a mail at Email: info@tetrain.com |
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