Vigilance is necessary for maintaining the health of the IT environment in any organization. But generally, organizations lack the expertise or necessary resources to do so. If you are focusing your precious time and resources on monitoring the system and resolving Server Management related problems, you are wasting crucial time and jeopardizing your long-term business prospects. Tetra is here for you so that you can concentrate more on your core business and leave Server Management and monitoring to us.

Tetra has been managing server for some reputed Corporates like Hero Honda, TCS, Airtel, Infosys and Maintaining servers at Datacentres like Rackspace, GoDaddy. We have got complete Infrastructure to provide 24X7 support with proper SLA management and 3 levels of escalations.

About Tetra - Support Methodology :

Tetra Information Services Pvt Ltd is more than 20 years old technology organization, which provides support and development services on Open source technologies. We provide high quality support services on a wide range of Open source products and projects. We have a state of art support center which handles over 100 support requests daily for more than 30 Open source projects and products. All the calls is routed through Open source help desk management software which is in place. We have a team of highly qualified support staff who are available 24*7, to take care of our support services to the clients worldwide.

Our Core Capabilities :

  • High quality manpower which is amongst the best available in the Industry
  • Years of experience on Open source which is unparalleled in the industry
  • Ability to provide high quality of customer satisfaction
  • Specialized division providing high end technical support to companies, always delivering high values
  • On demand people with specialized skills available
  • Well laid down process to addresses customer calls effectively and efficiently
  • Ability to ramp up processes fast
  • Well laid down system of knowledge management
  • A strong infrastructure in place
  • Capability to meet client's support 'SLA'

Support Offerings :

  • Open source project support
  • Open source product support
  • Open source system infrastructure support
  • Open source solution deployment support

Why Outsource to Us?

  • Implemented India's first open source ISP setup
  • Mailing solutions implemented by Tetra having more than a million users
  • Pure open source player - since 1997
  • Large team capable of handling projects of any size

The key value propositions include :

  • Reduced operating Costs while never compromising quality
  • Innovative approach
  • Flexibility in resizing and scaling team quick response

Professional Server Management :

  • Supported Operating Systems : Linux
  • Remove software outsourcing services

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