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What is a CRM Software

Customer relationship management (CRM) is a technology for managing an organization’s relationships and interactions with its customers or potential customers. The goal of this whole technology is to improve their business relationships to expand the business. A CRM software helps organizations stay connected to their customers and improve profitability along with all the pre and post-sales activities.

CRM (Customer Relationship Management) is a practical, powerful and effective way of maintaining and creating relationships with customers. Customer relationship management is not strictly linked to business operations but is closely linked to the individual or idea strength of each entrepreneur. The development of this link will lead your company to a new level of success in the future.

In today’s World, managing the field force effectively is the key for any retail organization or for any organization having field force to enhance the effeciency and productivity and hence topline and bottom line.

Mobile as a tool provides a very cost effective way to manage the field force. Few of the key advantages the Mobile provides are

CRM softwares are intended to help track interactions with current and future customers for the entire organization and help organizations increase sales department effeciency by doing that. Customer Relationship Management is a the combination of business processes and supportings technologies that support the key activities of target management, customer acquisition, customer retantion, and collaborating with customers.

A Human Resources Management System (HRMS) is a system which is designed to manage an organization's computerized and automated human resource (HR) processes. The perfect HRMS for business should be helpful to the HR department in automating the systems . Where data is complex and detailed and rules can be clearly defined within a system it becomes easy to work with HRMS. In many organizations, maximum time of an HR department’s time is spent in processing employee information and answering questions. This is where HRMS and payroll software come into play. The routine administration involved in daily HR operations drains most of the available time and energy. HRMS seamlessly integrates all the major HR activities in the organization. The HRMS covers Core HR, Payroll, Performance Management System, Leave Management System and Employee Portal.

Zimbra is a enterprise class of email and collaborative solutions which comprises of features like task management system, document management system, calender management system and other advance search options. Mail, document, calendar and address book etc can be shared with internal and external users in a secure way. It gives users flexibility to work virtually from anywhere using tablets, mobile, laptop etc devices. Zimbra is well liked email solutions by the companies for professional and official requirements. It is used for managing incoming and outgoing emails, databases, internal communication in offices and data storage. Zimbra mail server provides full cross platform support with native integration on major operating systems like windows, macs and linux desktop.

A good collaboration suite includes e-mail, contacts, calender, document sharing, IM and Unified communication. Users should be able to access these devices through various communication devices like Computer, Laptops, Smartphones, Tablets etc.

Internet has helped a lot to allow commercial sector to make their presence on-line. Along with socializing and entertainment value, internet has been playing a big role in promoting brands. It is building the market value of the company among the customers. E-commerce designing is the most modern and effective idea that has become necessary for every company in order to promote their brand and services and hold their place in the existing market. Every organization wants on-line presence so that they are able to sell their products through the web. But for that, organization require professional service providers, who can built up world class eCommerce web sites.

Organizations are moving towards CRM software on online platform to better manage their business. CRM softwares help organizations manage their sales force effectively. Organization are able to manage full life cycle of the sale people, so that their leads, opportunities are managed better, helping organizations increase their sales.